Last Updated: January 2023

Welcome to Volcom Sales Shop!

Hey there, powder seeker! These Terms and Conditions outline the rules and regulations for the use of Volcom Sales Shop’s Website, located at peakskigearshop.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Volcom Sales Shop if you do not agree to all the terms and conditions stated on this page.

1. Definitions

Throughout this Agreement, the following terms shall have the meanings set forth below:

  • “Website” refers to Volcom Sales Shop, accessible at peakskigearshop.com
  • “We,” “Us,” “Our” refers to Volcom Sales Shop
  • “You,” “Your” refers to the user or customer accessing our website
  • “Products” refers to all goods available for purchase on our website
  • “Order” refers to your request to purchase products from us

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Comply with all applicable laws and regulations regarding your use of our website
  • Use our website only for lawful purposes
  • Not use our website to engage in any fraudulent activities

Important: You must be at least 18 years of age to purchase products from our website. By placing an order, you represent that you are 18 years or older.

3. Products and Services Description

We specialize in high-quality ski equipment and apparel including:

  • Adjustable Ski Bindings
  • Alpine Ski Bindings and Skis
  • Backcountry Ski Accessories
  • Ski Apparel (Jackets, Mid Layers, Base Layers)
  • Ski Protection Gear (Helmets, Goggles)
  • Ski Accessories (Gloves, Hats, Facemasks, Gear Bags)
  • Car Ski Racks
  • Ski Boots and related parts/accessories

We make every effort to display our products as accurately as possible. However, the colors and details you see will depend on your monitor, and we cannot guarantee that your monitor’s display will be accurate.

Product Limitations: Due to the specialized nature of our products, some items have specific usage requirements and safety considerations. It is your responsibility to ensure proper installation and use of all products, especially safety-critical components like ski bindings.

4. Orders and Payment Terms

Order Process

When you place an order:

  • You will receive an order confirmation email acknowledging your order
  • Your order represents an offer to purchase products which is accepted when we send a shipping confirmation
  • We reserve the right to cancel any order before shipment at our discretion

Pricing and Payment

All prices are listed in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated.

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. Your card will be charged when your order is processed.

Shipping Information

We ship globally excluding Asia and some remote areas. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Orders are processed and leave our warehouse within 1-2 business days (excluding weekends and holidays). Delivery times are estimates and may be affected by factors outside our control.

5. Returns and Refunds

Return Policy

We want you to be 100% stoked with your purchase. If you’re not completely satisfied, you can return or exchange unused items within 15 days of receiving your order.

Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • Ski Base Layers
  • Ski Gloves & Mittens
  • Ski Hats & Facemasks
  • Ski Binding Parts
  • Any opened or used ski accessories

Return Process

To initiate a return:

  1. Email our customer service at [email protected] within 15 days of receiving your order
  2. Wait for our instructions and Return Merchandise Authorization (RMA) number
  3. Package the item securely in its original packaging with all tags attached
  4. Ship to: Volcom Sales Shop Returns, 1767 Pearcy Avenue, Cedarburg, US 53012 USA

Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refunds

Refunds are processed within 5 business days after we receive and inspect your returned item. Original shipping costs are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Volcom Sales Shop or our content suppliers and is protected by international copyright laws.

You may not:

  • Republish material from our website without permission
  • Sell, rent, or sub-license material from our website
  • Reproduce, duplicate, or copy material from our website
  • Redistribute content from our website

The Volcom name and logo are trademarks owned by us. All other trademarks appearing on our website are the property of their respective owners.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Volcom Sales Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the service
  • Any conduct or content of any third party on the service
  • Any content obtained from the service
  • Unauthorized access, use, or alteration of your transmissions or content

Our total cumulative liability to you for all claims arising from or relating to these terms or your use of our website shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.

Important Safety Notice: Skiing and snowboarding are inherently dangerous activities. It is your responsibility to ensure that all equipment is properly fitted, maintained, and used according to manufacturer specifications. We are not liable for injuries or damages resulting from the use or misuse of our products.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions.

Any dispute arising from these Terms and Conditions or your use of our website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Cedarburg, Wisconsin, in accordance with the rules of the American Arbitration Association.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website after any changes constitutes acceptance of the modified Terms and Conditions.

We will notify you of any material changes to these Terms and Conditions through a notice on our website or via email.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Volcom Sales Shop, 1767 Pearcy Avenue, Cedarburg, US 53012 USA

We typically respond to inquiries within 2 business days.

© 2023 Volcom Sales Shop. All rights reserved.

Stay stoked and we hope to see you back on the slopes soon!